The details on my card are wrong...

I've changed my name or my Citycard has the wrong name on it

The Citycards that have been sent out in April 2007 are based on the electoral register data from Decemeber 2006. If you have changed your name since this date, for example your have got married, we will need to issue you with a new Citycard. Simply complete the contact form here, tell us your card number and what your correct details are and we'll get a new card sent out to you.

The name on the letter and the name on the card don't match

Due to a problem during production a small number of cards were sent out on incorrect letters. If you have received one of these we would firstly like to apologise for the mistake and issue you with a new card.

Simply send the card together with the letter back to us at the freepost address below and we'll get your replacement card back to you by return of post.

Cheltenham
GL52 6HS