How to get a Mobility Citycard

If you are a permanent City resident with a qualifying disability you are eligible for a free Mobility Citycard. To get your card you need to fill out a Mobility Citycard application form. You can get one of these from the NCT Travel Centre in the Market Square, or from any City library. (If you are not able to pick up an application form, contact the Travel Centre, on the number below, and they can send one to you and discuss how you can apply by post.)

Once you have completed the application, take it to the Travel Centre along with proof of your ID and City residence (accepted forms of proof are detailed in the application form). Your form must be signed by your doctor. A photograph will be taken of you for your pass and your Citycard will be issued to you there and then.

If you have any queries about this process, contact the NCT Travel Centre on (0115) 950 60 70.

Mobility Citycard Plus

Applicants can apply for Mobility Citycard Plus if they are blind or their doctor has certified that they can only travel on public transport with the aid of a companion. The same application form is used.

If you lose your Mobility Citycard

If you are unfortunate enough to lose your card, call the Travel Centre (on the number above) and they will check to make sure it hasn't been handed in. If there is no sign of it they will issue you with a new Citycard and your old card will be made unusable. A small charge will be made for a replacement card.